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Streamlining Mental Health Services for Universities

Practice Management Software for Counselling Centres with Full Control Over Data and Processes

Centralized management for bookings, clinical data, and analytics.

Seamless integration of internal and external counsellors.

Empowering wellness centres with efficiency and transparency.

Key Challenges in University Counselling Centres

Uncovering Inefficiencies, Fragmented Data, and Student Experience Issues

Poor Student Experience

Manual processes (Google Forms, emails) increase the time to book appointments, causing delays and frustration.
Upfront information requests may discourage students from seeking help.
Engaging external counselling providers creates two distinct user journeys, adding to confusion and reducing accessibility.
Result: Higher drop-out rates and missed opportunities for timely intervention.

Fragmented Data Management

Clinical notes, assessments, and intake forms are scattered across notebooks, Google Sheets, and documents.
Data privacy concerns arise due to lack of centralized, secure storage.
Limited oversight on counsellor activities hampers effective functioning.
Poor reporting mechanisms make it difficult to present comprehensive insights to management.

Dependency on External Counselling Providers

Minimal control over data collected by third-party providers.
Perverse incentives may lead to misrepresented session data.
Coordination issues complicate supporting students across internal and external providers.

DeTalks: A Unified Solution for University Counselling Centres

AI-Driven Insights, Seamless Journeys, and Total Data Control

A Seamless Student Journey

A unified platform for booking and managing appointments without delays.
Simplified intake process that encourages help-seeking behavior.
Integrated workflows for in-house and external providers, ensuring a single, confusion-free user journey for students.

Centralized Data Management

Secure storage of clinical notes, assessments, and intake forms in a unified system.
AI-driven dashboards provide actionable insights for wellness centre incharges to oversee activities and measure outcomes
Streamlined reporting tools for university management.

Control and Coordination with External Providers

Onboard external counsellors directly onto the university’s platform.
Retain control over all health data and ensure transparency in reporting.
Facilitate smooth coordination between internal and external counsellors to better support students.

Key Features of DeTalks

1. Seamless Booking and Scheduling

Centralized calendar for easy booking, reminders, and reduced no-shows.

2. Customizable Intake Process

Tailor forms, assessments, and policies for a smoother student experience.

3. Integrated Communication

Secure messaging and video conferencing for seamless counsellor- student interaction.

4. Control Over External Providers

Onboard external counsellors while maintaining control over data and coordination.

5. AI-Driven Dashboard

Real-time insights and reporting for tracking progress and session efficacy.

6. Secure Data Management

Cloud-based storage for clinical notes, assessments, and student info with full privacy compliance.

7. Seamless Tool Integrations

Connect seamlessly with tools like Google Meet, Google Calendar, and PsyPack Assessments for a unified experience.

Management

Innovating and Building Trust in Digital Mental Health Since 2018

Online Counselling Platform TickTalkTo | Online Psychological Testing Platform PsyPack

IIT Bombay

IIT Bombay

IIT Roorkee

IIT Roorkee

IIT Jammu

IIT Jammu

IIT Mandi

IIT Mandi

Thapar Institute of Engineering

Thapar Institute of Engineering

Indian School of Business

Indian School of Business

Plaksha University

Plaksha University

Panjab University

Panjab University